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NEXUS Card FAQ

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The NEXUS card is a trusted traveller initiative from the United States Customs and Border Protection. It was designed to expedite land, air and sea travel for low risk travellers between Canada and the United States. To get your NEXUS Card you must be eligible and then you must complete the following steps:

  • Create a login.gov account
  • Gather your citizenship and admissibility documents
  • Go to the TTP website
  • Complete the application
  • Book your interview
  • Attend your interview
  • Receive your NEXUS Card in the mail
looking for a letter of consent form to apply my daughter for NEXUS. This form is to be filled out by my ex.

Here is a consent letter from a private company. You can also find templates from the Canadian government.


I have a Nexus card but my husband does not because it was refused due to a DUI 2 years ago. Can I use the Nexus Lane and him the regular lane or because I travel with him I have to use the regular lane and not benefit my Nexus card? Also, when I filled the request and sent it by mail, I have specified his DUI, called his lawyer, called Nexus, etc. He was accepted for his interview and they refused saying we did not mention he had a DUI, then it could cause problem for a false declaration which is not because it was on the original request that I sent to them after the interview. Will this cause a problem for him to enter the USA now?

You can use different security lanes at the airport, if you must, but you cannot use different lanes at the border unless you are driving in two separate cars.

The DUI likely disqualifies your husband from NEXUS but shouldn’t have an affect on his entering the US as Canada tends to take drinking and driving more seriously than the US. It also depends upon which agency refused his NEXUS Card, CBSA or CBP.


Can I travel by air and use the nexus lines with a conditionally approved renewal nexus card and a valid passport? My interview is scheduled for the week after I travel

If your current NEXUS card has already expired you cannot use it.


How do I indicate that I have been retired for more than 5 years in the Employment History section of the Nexus application?

There should be an option to indicated “Retired.”


I have applied for a NEXUS card and entered my current passport information. This passport expires next year. Will the card be transferred to the new passport, or will I have to redo the application?

If you have been approved for a NEXUS card once your passport expires, you can update your NEXUS membership at an enrolment centre. If you get your new passport before you are approved, you should bring both your new and old passports to the interview.


I have just applied for a NEXUS card. I have had three surnames that I have used; my maiden name, my (first) married name (which was hyphenated) and my current married name. What documentation is accepted for each of these names? Do I need a marriage certificate for both marriages, a divorce decree and marriage certificate for my current marriage, or is my current passport sufficient?

You should bring everything to the interview to be safe. They may or may not ask but, if they do ask, you want to be prepared to explain everything then and there.


I lost my interview letter!!! but I do have the picture of it!! what should I do????

Bring the picture of the interview letter with you to the interview.


do i need to submit copy of ALL passport pages or just the photo and ID pages with my paper nexus application? 

Just the photo ID page.


Passport has my first & middle name and last name, but my driver’s license has middle name and last name (first name is not on my driver’s license). Will there be an issue applying for a nexus card?

There shouldn’t be, but be sure to have an explanation ready at the interview when they ask you why.


I have a Nexus card and I just updated my Passport and now it has a new number do I have to do anything for my Nexus card for it to continue to work?

You should take your new passport to the nearest NEXUS enrolment centre so it can be updated in your file. You do not need to make an appointment.


my nexus card expired last month. can i renew it online?

Yes. You can renew your NEXUS Card at the Trusted Traveller Program website.


I have applied for a nexus card , thinking the process was quicker , but now my passport will need to be renewed .will need to resubmit my nexus application if i get a new passport

If your passport expires before your NEXUS Card application is approved, you will have to bring both your old and your new passports to the interview.

If your passport expires after your NEXUS Card is issued, you can update your passport on your file at a NEXUS enrolment centre.


My Passport has expired but by Nexus card is still valid. Do I need to submit my new passport when I receive it?

You will need to add your new passport to your membership, which you can do at any NEXUS enrolment office.


I’m Canadian and 10 years ago my Nexus was taken away from me because I took a 6-pack of beer through the Nexus lane, (totally forgot I had it and had purchased it in Canada). At the time I was told I was only being suspended for 90 days. When I requested my card back after the 90 days I was told “no, that once you lost the card it was gone for good” and I had unfortunately let the 90 day appeal time period go by. Can I reapply for a Nexus pass? Is there any point in time where this would fall off my record?

Yes, you can reapply for a NEXUS Card. They may issue you a new card since it was such a long time ago and it was such a minor violation, however there’s no guarantee.


I am a dual citizen of Canada and the US, but my US passport has expired. Can I enter the US using my nexus card?

If your Canadian passport is still valid you should use your Canadian passport.

The NEXUS Card is not proof of citizenship. However, some officers of both border agencies will sometimes accept it as such. You can try using it if you are driving across the border, but there is a good chance you will be turned away. Use your Canadian passport or renew your American passport.


 

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