You will need to add your new passport to your membership, which you can do at any NEXUS enrolment office.
Q&A Categories Archives: NEXUS Card FAQ
I’m Canadian and 10 years ago my Nexus was taken away from me because I took a 6-pack of beer through the Nexus lane, (totally forgot I had it and had purchased it in Canada). At the time I was told I was only being suspended for 90 days. When I requested my card back after the 90 days I was told “no, that once you lost the card it was gone for good” and I had unfortunately let the 90 day appeal time period go by. Can I reapply for a Nexus pass? Is there any point in time where this would fall off my record?
Yes, you can reapply for a NEXUS Card. They may issue you a new card since it was such a long time ago and it was such a minor violation, however there’s no guarantee.
I am a dual citizen of Canada and the US, but my US passport has expired. Can I enter the US using my nexus card?
If your Canadian passport is still valid you should use your Canadian passport.
The NEXUS Card is not proof of citizenship. However, some officers of both border agencies will sometimes accept it as such. You can try using it if you are driving across the border, but there is a good chance you will be turned away. Use your Canadian passport or renew your American passport.
When I filled out my application, I had answered no to the question about travelling outside Canada and USA. I realized after I submitted it that a cruise I went on had to port in the Bahamas and Tortola. Do I mention this in the interview? Or will I be denied?
You should explain it at the interview. Most likely you will not be denied but it is up to the officer.
my passport in expiring three days after my nexus interview, I that a problem?
You should have renewed your passport before you applied for your NEXUS Card.
Now, you will have to update your NEXUS membership with the new passport:
- If you have the new one already, bring it to the interview.
- If you don’t have it yet, you’ll have to go back to an enrolment centre once you do.
I live in St. John’s and left my nexus card at work in Alberta, can I print a temporary one for the next trip back to work?
There are no temporary NEXUS Cards. You will have to travel back to Alberta using the normal security lines.
I did not include a country that I visited on my travel history. Will this be a problem in the interview?
It might be. You should disclose this during your interview.
my 3 kids had their renewal interview today. We received approvals for 2 of them within half an hour of the visit and nothing for the 3rd child. Is this normal?
You should check again in 48 hours or so. If there’s still an issue, contact the enrolment centre where the interview was held to see what’s wrong.
I need to edit an answer on my nexus application
If you certified your application, you must correct the mistake at the interview.
If you have not yet certified your application, log in to your TTP account to make the change.
Can I still use my nexus card at the airport
Provided you got your irises scanned when you applied for your NEXUS, and provided your card is not expired, you can use it at airports equipped with NEXUS or Global Entry kiosks.
