Welcome to the FAQ website covering document topics in Canada.
I renewed my passport last year but was not in the city at the time it was delivered. I missed the window of time to pick it up. Do I renew my passport and pay the full fee, or report it lost/stolen/inaccessible?
Contact the Passport Canada office where you were supposed to pick it up and see if they still have it. If they have destroyed it, you will have to pay for a new one.