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my ETA application didnt go through as I am/was a landed immigrant. They want me to renounce it proceed with the ETA. I have received a letter than says I can send the documents via the secure email, and on another part of the website it says I must send them in. What do you suggest

We suggest you renounce your permanent resident status by following the instructions in the letter you received, but keep a copy of the letter and a copy of your application just to be safe.

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